The venue and the equipment
The name of the venue and the equipment where the issue appears: POS terminal, tablet, KDS screen or printer.
Support
24/7 technical support, from people who know your venue.
When something goes wrong during service, every minute counts. You can call us at any time, and we solve most problems remotely. When needed, we come on site.
- 24/7: by phone, remotely and on site
- A single point of contact, from the call to the fix
- Maintenance and updates for the long term
Support available nowThe Logik support teamThe same team that knows your venue
By phone, 24/7+40 730 568 296
Remote interventionwe connect to the system remotely
On sitewhen the problem needs a technician
By emailoffice@logik.ro
Before you call
What to have ready, so we can fix it faster
A few simple details go a long way towards a quick fix.
The message on screen
Tell us what message appears or what isn’t working. A photo of the screen helps us identify the problem faster.
When the issue started
When the problem started and whether anything has changed since: new equipment, a power cut.
The connection
Whether the internet and the network at the venue are working normally.
How we help
From the first call to the fix
- 1
You call or write to us
The support line answers 24/7.
- 2
We identify the problem
You talk to someone who already knows your venue.
- 3
We step in remotely
Most problems are solved remotely.
- 4
We come to your venue
When a technician is needed, we schedule the visit.
- 5
We check
We make sure everything works normally after the fix.
Dedicated team
A dedicated team, not a help desk
When you call, you speak to the same team that already knows your venue. You're not passed from one department to another: you have a single point of contact, from the first call to the fix.
- The same people, from rollout to support
- Available 24/7, including weekends and public holidays
- Maintenance and updates for the long term
Frequently asked questions
What clients often ask us about support
Can't find the answer? Call us on +40 730 568 296.
How do I report a problem?
Call us on +40 730 568 296, 24/7, or write to office@logik.ro. For urgent problems during service, the phone is the fastest way.
Can you step in remotely?
Yes. We connect to the system remotely and solve most problems from a distance, without you waiting for a technician.
What happens if someone needs to come to the venue?
When the problem has to do with equipment or installation and can't be solved remotely, we arrange an on-site visit together.
Do you help with new employees?
Training is part of rollout. If you need help with new employees, let us know and we'll agree together how to train them.
Not a Logik client yet?
We'll show you the system set up for your venue and tell you exactly what switching to Logik would involve.